Welcome to Cherry Solution's Frequently Asked Questions page! Here, we've compiled a list of common questions and answers to help you better understand our products and services. If you can't find the information you're looking for, please feel free to contact our customer support team, and we'll be happy to assist you.
1: High Efficiency: Microinverters are renowned for their module-level MPPT (Maximum Power Point Tracking), which means that photovoltaic modules can operate independently. Even if some modules experience a decrease in performance due to shading, they do not affect each other. Consequently, in residential, industrial, and commercial power stations, microinverters guarantee 5-30% more energy output compared to traditional inverters. 2: Maximizing Roof Space Utilization: Our module-level MPPT means that panels can be arranged according to your roof space. This is particularly cost-effective if your roof has slopes facing different directions. 3: Module-Level Monitoring and Easy Maintenance: Microinverters achieve module-level monitoring, allowing users to remotely check the operational data and performance of each module in real-time and detect potential issues promptly. This makes maintenance extremely simple.
• Function: MPPT technology is used to adjust solar power generation systems to ensure optimal performance under varying conditions, such as changes in sunlight intensity and temperature. • Efficiency: MPPT efficiency refers to the efficiency with which microinverters track and maintain each solar panel at its maximum power point. The level of efficiency directly affects the output power of each panel. • Impact: High MPPT efficiency means higher output power from the panels, which is directly related to the return on investment for solar energy. In short, the higher the MPPT efficiency, the better the energy output and return on investment of the solar system.
Yes, we have relevant videos available for guidance.
PCS stands for "Power Conversion System," also known as a storage converter in Chinese. It is a device in an electrochemical energy storage system that facilitates the bidirectional conversion of electrical energy between the battery system and the power grid (and/or load). PCS can control the charging and discharging processes of the battery, perform AC/DC conversion, and directly supply power to AC loads in the absence of a power grid. It consists of a DC/AC bidirectional converter and control units. The PCS controller receives backend control commands via communication, and based on the sign and magnitude of the power command, it controls the converter to charge or discharge the battery, regulating the active and reactive power of the power grid. Additionally, PCS can communicate with the Battery Management System (BMS) through CAN interfaces and dry contact transmission to obtain battery pack status information, enabling protective charging and discharging of the battery to ensure safe battery operation.
Our microinverters have a lower start-up voltage, which can extend their service life and reduce maintenance costs. They also support Sub-1G and WIFI communication, enhancing signal anti-interference capabilities and allowing signals to be transmitted further with lower power consumption. A single Sub-1G station can work with multiple microinverters. You might be aware that we are one of the few companies in China certified for Sub-1G. The microinverters also come with a built-in Anti-Power-Reversal Controller (ARPC), which prevents photovoltaic current backflow and improves the conversion efficiency from direct current to alternating current.
The most popular currently are the two-in-one series of 600-800W microinverters. We are able to provide microinverters ranging from 0.3-2kW, and in one-in-one, two-in-one, and four-in-one configurations.
The warranty period can be as long as 25 years. We maintain industry-leading standards through rigorous quality testing. We place great emphasis on product safety. Our core philosophy of product safety permeates the design of individual products, system integration, and application performance. We are committed to continuous improvement in technological innovation and product quality.
We are a research and development company headquartered at Zhejiang University in Hangzhou, collaborating with Zhejiang University on technical aspects. Our CEO and R&D leader are Ph.D. holders from Zhejiang University. We specialize in energy storage products, with our product line including microinverters, hybrid inverters, C&I PCS, CATL ESS, and C&I Solution All in One BESS, among others.
If you have any questions or concerns, please do not hesitate to contact us. We would love to hear from you: Email: support@cherrysolution.net Online Chat We are currently experiencing unprecedented high call and email volume. We are currently scaling our customer support team and making the necessary improvements to answer all of your questions and give you the time you deserve. We very much appreciate your patience!
We accept all major US credit cards, PayPal, and others. All of the payment methods we accept are displayed at the very bottom right-hand side of our website.
No matter which payment method you choose, placing an order, you will receive an order confirmation email indicating that we have received your order and that payment has been completed. If you do not receive an order confirmation email after placing an order, please contact support@offgridstores.com. This may happen when an email address is entered incorrectly.
Yes! Please contact us at support@cherrysolution.com(or through the contact form with subject "wholesale") if you're looking to purchase packages of 20+. We will do our best to accommodate you with great pricing and shipping options.
Once your order is shipped, you will receive an email containing your tracking number and a link to easily track the order on the shipping company's website. We also have a Track My Order page for you to make tracking your package a breeze!
We actively track every order from shipment to delivery, however, sometimes delivery delays and issues occur. If you never receive your package, please let us know by emailing us at support@cherrysolution.com.com or by reaching out on our Contact Us page. Please provide us with your name and order number when reaching out. A customer service representative will locate your order and quickly inform you of the next steps.A customer service representative will locate your order and quickly inform you of the next steps.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging will all pieces intact in resalable condition. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
First of all, we'd like to sincerely apologise for your unsatisfactory experience on your special occasion. For returns, please email us at support@cherrysolution.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with instructions where to send returned goods. You are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
We actively track every order from shipment to delivery, however, sometimes delivery delays and issues occur. If you never receive your package, please let us know by emailing us at support@cherrysolution.com or by reaching out on our Contact Us page. Please provide us with your name and order number when reaching out. A customer service representative will locate your order and quickly inform you of the next steps.
Our goal is to offer you the best and fastest shipping service, no matter where you live. We deliver to hundreds of customers every day, and we strive to provide you with services of the highest level. We ship with FedEx, UPS, USPS and Canada Post at our discretion. Local pickup services are not currently available. Processing time: 1-2 Business Days Shipping time: About 2-10 Business Days for Standard Shipping; About 1-5 Business days for -Express Shipping International Shipping may take up to 30 days For out-of-stock items or products that need to be shipped from other warehouses, please contact our customer service staff for shipping times
You are welcome to contact us via email at support@cherrysolution.com, reach out on our Contact Us page, call us at (86) 19706840835, or message our Live Chat. Both our Phone Support and Live Chat have operating hours Monday to Sunday 9 AM-6 PM EST.
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